1. Introduction

At L’Or Vert, accessible at www.lorvert.tn, we are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

2. Data Controller

L’Or Vert
Sfax, Tunisia
Email: achrafaloulou9@gmail.com / lorvertachrefaloulou9@gmail.com

3. Personal Data We Collect

We may collect and process the following data:

a) Information you provide

  • Full name
  • Company name (for professional/B2B customers)
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order details and quote requests

b) Automatically collected data

  • IP address
  • Browser and device information
  • Pages visited and interaction data
  • Cookies and usage data

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contractual necessity (orders, quotes, delivery)
  • Legitimate interest (service improvement, security)
  • Legal obligations (accounting, tax)
  • Consent (marketing communications)

5. How We Use Your Data

Your data is used to:

  • Process orders and professional inquiries
  • Manage B2B and B2C customer accounts
  • Communicate regarding orders, quotes, or support
  • Improve website performance and services
  • Send promotional content (only with consent)

6. Data Sharing

We do not sell your data.

We may share data with:

  • Payment service providers
  • Delivery and logistics partners
  • Hosting and technical service providers
  • Legal authorities when required by law

All partners are required to comply with data protection standards.

7. International Data Transfers

Some service providers may process data outside Tunisia or the EU. In such cases, we ensure appropriate safeguards are in place.

8. Data Retention

We retain personal data only for the duration necessary to:

  • Fulfill contractual and legal obligations
  • Resolve disputes
  • Meet regulatory requirements

9. Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

Requests can be sent to achrafaloulou9@gmail.com / lorvertachrefaloulou9@gmail.com.

10. Data Security

We implement technical and organizational measures to protect your data. However, no system is completely secure.

11. Changes

We may update this policy at any time. Updates will be posted on this page.